Customer Service

Looking for an answer in regards to Order, Payments, Shipping, Taxes, Returns n Refunds? This is it. All your queries are answered here. Still have a question which is not answered here, Mail us at

Order Processing:

Please allow 2-4 working days for order processing. You will receive an email containing an online Invoice and Shipment details along with a tracking number as soon as your order is shipped from our fulfilment centre or roastery.

Order related Frequently Asked Questions:
1. I did not receive my order confirmation e-mail. What do I do now?
If you haven't received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don't find the email in spam or trash box, do not hesitate to call us +91 9699553935 or email us at and one of our expert will get in touch with you as soon as possible.

2. How do I know my order has been confirmed?
Once your order has been logged and the payment has been authorized by your bank, you should receive a receipt via email, confirming your order. Additionally, you can Track hereand see all your orders

3. Can my order be modified after it has been placed?
Yes. To modify your order, you can send us an email to and we'll get back to you as soon as we can along with your Order Number. However, be sure to let us know the changes before your order has been shipped. Once the products have left our fulfillment center / roastery, we'll not be able to modify the order.

4. How do I cancel my order?
To cancel your order or subscription, please send us an email to with your complete order details with feedback or reason for cancellation and we'll cancel it promptly. Please note that we do not accept cancellations once the order have been dispatched from our fulfillment center / roastery. You will get an email confirmation once the order or subscription is cancelled.

5. Is it necessary to have an account to buy?
No. You can make the purchase using the Guest Account option. All you need is a valid e-mail id and Mobile number so that we can mail and ship your order. Your mobile number can be used by delivery boy during delivery of your shipment to trace the address and your availability to receive the shipment. But we highly recommend that you Login by creating your account because you'll be be able to check out much faster the next time, see personalized recommendations, special discount vouchers, receive notifications from us about our new products, recipes, festive deals and offers.

6. I can't remember my password. What do I do?
To recover your password, go to Login Icon and click on Forgot Password Link and enter your email id. This should send you an email with a link to reset your password. Follow the procedure in the email and you should be done in a couple of minutes.

Payment Gateway Options:

Shop Confidently on webstore. Your online transaction on our webstore are secure with the highest levels of transaction security currently available on the Internet.
We offer you two secured and robust payment gateways to choose from. You have a freedom of choice to select and pay either through CC Avenues payment gateway or Payumoney as your payment gateway. Both of the payment gateways offer 200 plus advance tech-savvy payment options ranging from Credit cards, Debit cards, Net Banking, Wallets, Banks IMPS, etc.. which are secured and encrypted with industry leading payment gateway standards. All payments made and collected on this webstore are in Indian Rupees (INR) only.
CC Avenue Payment Details and SSL
CCAvenue offers a huge bouquet of 200+ payment options including the 6 major Credit Cards, 100+ Debit Cards (All MasterCard /Visa /Maestro /RuPay Cards), Amex EzeClick, 53+ Net Banking, 16 Prepaid Instruments, and up to 12 Multi Bank EMI options. To Know more about detailed payment options avaible from ccAvenue, Click here.
CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL. Click here to verify our certificate.
For International Customers, we recommend to use CC Avenues as payment gateway as it accepts most of the International Credit Cards in INR.
PayUmoney Payment Details and F.A.Q.
PayUmoney provides UPI payment mode as a default checkout option so that customers don't have to share sensitive bank information to complete a transaction. We are glad to introduce Nitro Checkout feature from payumoney, which enables customers to see their saved cards and wallet on the PayUmoney checkout page without logging in if we have passed their correct mobile number and email id.  It accepts major debit and credit cards from all card associations. User can save their card details to get a seamless experience when they visit your website/App next time. it also empower users to pay through 50+ netbanking options from various banks. PayUmoney gives you freedom to pay with your favorite digital wallet. All transactions are secured with 128 bit SSL encryption and two factor authentication. PayUmoney apply 100+ risk rules for each payment. To know more about its detailed payment options and f.a.q, please click here.
For any additional information, please reach out to us at



Goods & Service Tax (GST):

The Centre & State government Tax department requires that we collect GST (Goods and Service Tax) w.e.f. 1st July, 2017  for all the items purchased from our online web store and shipped from our Roastery unit. You will receive a legitimate Original Tax Invoice copy in physical form for every purchase made online from our web store
The current Tax Slab varies from item to item. All Roasted coffee shall be Taxed @5%, Coffee Makers from 18% to 28%. Please check the GST while you check out. All the prices shown on our web store are excluding GST and applicable GST shall be added in your cart while you check out. Please note that Shipping charge now attracts 18% GST.



Shipping Services:

When you add an item to cart, shipping costs are automatically calculated on the basis of  package weight and mode of shipping. Most of our items ships free. You can check on the respective product page under Shipping Services Tab or check on on Check out page after adding an item to cart. Shipping weights are in multiples of 500g. Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center / roastery. To cancel your order, send us an email with your order details and we'll cancel it promptly.
Our current shipping partners for Metro, Urban and Rural India destinations are Fedex, DTDC Couriers, FirstFlight Couriers, Overnite Express and for remote Indian destinations being served by India Post. Please note that our delivery partners, does not deliver our webstore orders on Sundays and on National Holidays or on Festival Holidays.
You can change the address of your order by sending us an email and we'll do it right away. Be sure to change your address before our confirmation email lands in your inbox containing online invoce and Tracking number of the shippment. Once it's despatched it won't be possible to change the delivery address.
We are offering Shipping Services to you as an aggregate services wherein you have the option to choose Shipper from the available drop down options (This feature is coming soon). Based on your location and your preeferences you can choose your shipper.
Click here for Customer Reviews and Ratings 



Return Policy:

100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your purchase, you can simply return it for a replacement or refund. Items must be returned within 10 days of purchase (unused Coffee Makers and accessories) in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 30 days after purchase. Items purchased from a Marketplace retailer cannot be returned to our web store and  they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly. Items purchased from dealers or resellers and not directly are not eligible for return, refund, or exchange under any circumstances.

Hassle Free Returns
We know that it can be a little nerve wracking to order from an online site for the first time. That is why we offer a 10 day return policy for all of our products. You can place your order confident that, if you are not pleased with it, you can send it back to us for a full refund with no hassles. All coffee making gears and accessories should be unused.
What's the best way to return something?
If you purchased your item on our website, you may contact us in 3 simple ways.
  1. 1. You may email us at Please include your order number and reason you would like to return your purchase.
  2. 2. Call us at (+91) 9699 5 53935 for further instructions on how to return your product. Please have your order number readily available.
  3. 3. If you purchased your item on our website, please include your original Tax Invoice and delivery note in the box with the returned product. Mail your returns to:
206 - Block B Prime Trade Centre
Sativali Main Road, Waliv Phata
Vasai Road East, Pincode 401208.

Everyone is a VIP Here
We think like you when you buy and our heart beats like yours when you transact online. So with every order, you can be confident that your expectations will be met. Our goal is to make sure that every Jewel (customer) is completely satisfied when they unpack their boxes. We will double check every order before it leaves the warehouse, and if there is a mistake, we'll do whatever we can to make it right. This VIP treatment is for everyone, whether your order is large or small. We love our Coffee and Coffee lovers like you love us.