Customer Service

Order Processing:

Please allow 2-4 working days for order processing. You will receive an email containing an Invoice and Shipment details with a tracking number when your order has been shipped from our roastery.

 

Payment Options:

All payments made and collected on this webstore are in Indian Rupees (INR) only. We have two payment gateways to offer you. You have a choice to select and pay either through CC Avenues payment gateway or Payumoney as your payment gateway. Both of the payment gateways offer advance tech-savvy payment options ranging from Credit Cards, Debit cards, Net Banking, Wallets, etc.. which are secured and encrypted with industry leading payment gateway standards. For International Customers, we recommend to use CC Avenues as payment gateway as it accepts most of the International Credit Cards in INR. We are glad to introduce Nitro Checkout feature from payumoney, which enables customers to see their saved cards and wallet on the PayUmoney checkout page without logging in if we have passed their correct mobile number and email id.

 

Goods & Service Tax (GST):

The Centre & State government Tax department requires that we collect GST (Goods and Service Tax) w.e.f. 1st July, 2017  for all the items purchased from our online web store http://www.jewelaromantic.in and shipped from our Roastery unit. You will receive a legitimate Original Tax Invoice copy in physical form for every purchase made online from our web store http://www.jewelaromantic.in
The current Tax Slab varies from item to item. All Roasted coffee shall be Taxed @5%, Coffee Makers from 18% to 28%. Please check the GST while you check out. All the prices shown on our web store are excluding GST and applicable GST shall be added in your cart while you check out. Please note that Shipping charge now attracts 18% GST.

 

Shipping:

Most of our items ships free. You can check on the product page under Shipping services tab or on Check out page. Shipping services are charged by Volumetirc Weight (if actual weight is lesser) and Zone wise based on your serviceable pin code. Shipping weights are in multiples of 500g. We are offering Shipping Services to you as an aggregate services wherein you have the option to choose Shipper from the available drop down options (This feature is coming soon). Based on your location and your preeferences you can choose your shipper.
Click here for Customer Reviews and Ratings 

 

Return Policy:

100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your purchase, you can simply return it for a replacement or refund. Items must be returned within 10 days of purchase (unused Coffee Makers and accessories) in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 30 days after purchase. Items purchased from a Marketplace retailer cannot be returned to our web store and  they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly. Items purchased from dealers or resellers and not www.jewelaromantic.in directly are not eligible for return, refund, or exchange under any circumstances.

Hassle Free Returns
We know that it can be a little nerve wracking to order from an online site for the first time. That is why we offer a 10 day return policy for all of our products. You can place your order confident that, if you are not pleased with it, you can send it back to us for a full refund with no hassles. All coffee making gears and accessories should be unused.
 
What's the best way to return something?
 
If you purchased your item on our website, you may contact us in 3 simple ways.
 
  1. 1. You may email us at coffico@jewelaromantic.in Please include your order number and reason you would like to return your purchase.
  2. 2. Call us at (+91) 9699 5 53935 for further instructions on how to return your product. Please have your order number readily available.
  3. 3. If you purchased your item on our website, please include your original Tax Invoice and delivery note in the box with the returned product. Mail your returns to:
 
M/S WOWW 5 JEWEL
206 - Block B Prime Trade Centre
Sativali Main Road, Waliv Phata
Vasai Road East, Pincode 401208.


Everyone is a VIP Here
We think like you when you buy and our heart beats like yours when you transact online. So with every order, you can be confident that your expectations will be met. Our goal is to make sure that every Jewel (customer) is completely satisfied when they unpack their boxes. We will double check every order before it leaves the warehouse, and if there is a mistake, we'll do whatever we can to make it right. This VIP treatment is for everyone, whether your order is large or small. We love our Coffee and Coffee lovers like you love us.